SmartHub FAQ

New users should click the following link to Our SmartHub Registration page:https://theenergycoop.smarthub.coop/#registration:

Please have your account information handy. You will receive a registration confirmation sent to the e-mail address that you designate.

Current eBill users will be able to login to Smarthub using existing credentials.  Additionally, the Smarthub App is available for iOS devices on the Apple Store and for Droid devices on Android Market.

If you have further questions or if you need assistance, please contact our Member Services Department at (800) 255-6815.

Our Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web enabled device. Both the Apps and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments and report outages.  They also allow you to monitor and manage your usage by use of graphics and usage markers.

The Web version allows you to register your accounts to receive notifications for account milestones, such as an approaching or a missed due date.  It also allows you to set usage markers (date range or point in time) to monitor the changes in usage based on events. The Web has a Profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.

Our Apps are supported on the following platforms:

  • IOS 3.1 and above (iPhone and/or iPad)
  • Android 2.1 and above (Smartphones or tablets)

Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Simply look for ‘SmartHub’ in the Apple Store® or in the Android® Market. Search: SmartHub (not case sensitive but must be all one word), if duplicates appear the correct App is provided by our partner, National Information Solutions Cooperative.

OR if your phone has a QR code scanner, simply scan the codes below:

No. Our App is free to download and install.

 

No.  You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.

Yes. Both the web based and mobile based applications support multiple accounts.  Information for each account is available.  Amount due, payment options, and billing/payment history is available for each account.

Yes.  Payments can be made using the either web based or mobile based application.  Payment options include total, partial, and multiple account payments.

Yes.  All financial information stored in eBill will be available in SmartHub.