Paying Your Bill

Pay your bill using Smarthub, our user-friendly, on-line bill-pay system!

To begin receiving a paperless bill you must first have on-line account access to SmartHub. Once you receive access, you can begin receiving paperless billing.

To sign up for paperless billing through SmartHub, click here.

If you have already registered to use SmartHub, click here to pay your bill.

By Mail

All bills may be paid by return mail using the return envelope provided or by addressing an envelope to:

The Energy Cooperative
PO Box 740467
Cincinnati, Ohio 45274-0467

By Telephone

Checks, debit cards, Visa, Master card, Discover and American Express credit cards are accepted. Call 1-800-255-6815.

Online payments for Gas, Electric, and Propane

Checks, debit cards, Visa, MasterCard, Discover and American Express credit cards are accepted. Allow two business days for processing before your payment will post to your account.

Click here to securely view/pay your bill online. (If you get a message about the site certificate, just click “OK”, it’s a temporary message and will disappear soon.)

In Person

Bills may be paid at the main office located at 1500 Granville Road, Newark, Ohio, Monday through Friday from 7:30 a.m. until 5:00 p.m. (except for holidays).

All bills may be placed in our night drops located at two locations: 1500 Granville Road, inside the member service entrance; 11339 Mt Vernon Rd., Utica, Ohio at the Licking Rural Electrification, Inc. building located on the north side of the building. (Payment should always include a copy of the billing or account number along with the check or cash payment as well as the name on the account and service location.)

Automatic Bill Payment

To begin automatic bill payments, you can select this option after you have completed making a payment through our automated phone system. To make a payment, dial 1-800-255-6815.
You may also select the automatic bill payment option in SmartHub.

Please contact our Member Services Department at 1-800-255-6815 if you are in need of assistance.

At the Bank

There are also several banks in our area which will accept The Energy Cooperative bill payments such as:

Licking County Park National Bank
Knox County First Knox National Bank
Richland County First Knox National Bank
Fairfield County Park National Bank
Perry County Park National Bank

Some important steps to follow when paying your bill:

  • Pay Amount Due by the due date
  • Paid after due date has a 5% penalty added to the amount due
  • Include lower portion of bill with payment
  • Put account number on check on memo line

Understanding Your Billing Statement

For a diagram and explanation of the various components that make up your billing statement, please click on the PDFs below:

For Electric Members click here (pdf)

For Natural Gas Members click here (pdf)

For Electric and Natural Gas Members click here (pdf)

For Propane Members click here (pdf)