Contact Us

PLEASE NOTE: If you smell gas, OR are experiencing an outage OR have some other emergency situation, do NOT complete this form.  Instead, call our Outage/Emergency Reporting Service at (800) 255-6815.  We respond to electric and gas outages, gas leaks, odor of gas, and other emergencies 24 hours a day, seven days a week, 365 days a year. In the event of a gas emergency, leave the area immediately and from a safe place, call our Outage/Emergency number at (800) 255-6815 and call 911.

Contact us via email by filling out the form below:

Contact Us Form

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Main Office Location:
1500 Granville Road
P.O. Box 4970
Newark, OH 43058

Member Services & Drive-Up Window Hours:
Monday – Friday 7:30 a.m. – 5:00 p.m.

Business Office Hours:
Monday – Friday 8:00 a.m. – 5:00 p.m.

Member Services – General Information, Billing Inquiries, Change of Address:
Please call (800) 255-6815
Fax (740) 344-9550

All Electric Emergencies or Interruptions:
Please call  (888) 535-5732 (24 hours)

All Gas & Propane Emergencies or Interruptions:
Please call (800) 255-6815 (24 hours)